Welcome to our store! All items at puffea.com come with a 12-Month Warranty and a 90-Day Money Back Guarantee. Don’t hesitate to place your order here with confidence.
Please read the following details carefully to learn more about our return and refund policy.
A: 12-Month Warranty
If your item arrives broken or you notice it doesn’t work or function correctly, please contact us directly via email or phone, and we will resend you a new one 100% FREE!
This Warranty covers three replacements within one year of receiving your order. However, it does not cover physical damage from misuse or accidental damage to the product. After three replacements are issued, you have the option for store credit.
The fastest way to claim a replacement is to send us a mail via hello@puffea.com, and our customer service staff will give you a response within 24 hours!
B:90-Day Money Back Guarantee
If you don’t like the item within 90 days (of delivery date), you are entitled to send it back for a refund or an exchange!
When you return, you will be eligible for:
An exchange (of equal value to your original order) or a refund on order (less shipping cost).
To be eligible for the 90-Day Money Back Guarantee, you must meet the following criteria:
1. Items must be in the original packaging and must not be damaged.
2. Buyers must submit returns within 90 days of delivery. Return shipping is the customer’s responsibility, and the shipping cost is not refundable.
3. Return must be approved by customer support first.
Please don’t hesitate to contact us via hello@puffea.com if you have any questions or inquiries about returns and refunds. We are here to help!